At Vastramss by Nikila Peddi, we take utmost care to ensure your chosen drapes reach you safely and in a timely manner.

1. Domestic Shipping – Within India

●       We ship across India through trusted logistics partners.

●       Orders are generally delivered within 3–7 business days from dispatch. Remote locations may require additional time.

●       Customers must provide the correct shipping address, recipient name, contact number, and PIN code.

●       Express delivery may be available at additional charges, subject to serviceability.Get in-touch with our team for the same.

●       While we strive for timely delivery, unforeseen circumstances or courier-related delays may affect delivery timelines.

2. International Shipping

●       We ship internationally through reliable logistics partners, including FedEx and DHL, subject to service availability.

●       Shipping charges depend on the package weight and destination country and will be communicated at checkout, wherever applicable.

●       International orders are generally delivered within 7–12 business days from dispatch, subject to customs clearance and local regulations.

●       All applicable customs duties, import taxes, and other destination-country charges must be borne by the customer.

3. Order Processing and Tracking

●       Orders are processed after successful payment confirmation or as per the applicable payment terms.

●       Delivery timelines exclude order processing time.

●       Tracking details will be shared on the number given at the tim of order placement after dispatch, wherever supported by the courier partner.

●       Incorrect shipping details or recipient unavailability may result in delays or additional delivery charges.

4. Lost or Damaged Shipments

●       Please report damaged packages within 48 hours of delivery, along with clear photographs of the package and product.

●       If your order has not arrived, please contact us within 48 hours of the expected delivery date.

●       We will investigate the issue with our logistics partner. For confirmed damage or loss, an appropriate resolution, such as an exchange, replacement, or refund, will be offered in accordance with our Refund and Return Policy.

5. Delivery Delays and Exceptions

While we strive to deliver every order within the estimated timelines, certain circumstances may cause delays, including:

●       Adverse weather conditions or natural calamities.

●       Courier service disruptions or operational delays.

●       Customs clearance and import procedures for international shipments.

●       Incorrect or incomplete delivery information.

●       Public holidays, regional restrictions, or other unforeseen circumstances.

Our team will make reasonable efforts to assist you and coordinate with the logistics partner whenever a delivery issue is brought to our attention.

6. Customer Support

For shipping, tracking, or delivery-related queries, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Vastramss by Nikila Peddi and being a part of our handloom journey.